Feedback and Appraisals

The appraisal of staff is a fundamental part of the manager’s role. Appraisal and feedback systems not only help organisations to review individual performance, they also enable staff to identity and manage their own developmental needs. This course helps you to conduct to appraisal sessions which promote a motivated, engaged and loyal workforce.

At the end of the course delegates will be able to:

  • Agree performance targets and personal objectives with individuals.
  • Prepare personal training and development plans with your staff
  • State the methods available for ensuring and evaluating an individuals performance
  • Use effective questioning skills
  • Demonstrate active listening skills in the context of staff appraisal and feedback
  • Review how to give objective feedback based on performance
  • Manage performance problems and improve the effectiveness of an individual


  • The purpose and importance of appraisal
  • The appraisal process
  • The benefits of an appraisal objective setting
  • Preparing for the appraisal
  • The horns and halo effect
  • Effective questioning
  • Active listening
  • The importance of body language
  • Next steps after the appraisal

Duration: 3 or 6 hours sessions